I received a Christmas present that was delivered through the mail. When I tried to return them to the store I was told I would have to return them by mail. When I try to print a return mail label it says the order is not on file and when I call Kmart for assistance they say I have to return it by mail and ask me why would they have record of a store order.
So, in essence the receipt I have is no good. My husband bought me an engagement ring the original cost was He has the receipt so what do I do next. Please help me. I will never shop here again. I was one day past the 30 day return policy on returning an outfit I bought for my autistic son because today was the day we had no therapies and I was off work.
I received our order today Both items were wrong size. I will return this order asap and would like you to return the money to my charge card.
I did receive both items from K Mart, they are both the wrong size. I am returning them to Kmart today, please return the money I paid for the jeans to my credit card, as I am not buying anything else from Kmart. Not helpful at all!!! I just want to return something I purchased online because I do not have a K-Mart store anywhere near me.
Could not find how to get return label until after sending it back and paying for shipping. As for an exchange, that is not done. Saw nothing on site on exchanging. I guess I have to re-order items and pay for shipping again.
It is to much trouble to order from K-Mart. It has ended up costing me more money than the products. The hats that I ordered were perfect, however, they were too big for my grand kids heads. I would purchase again if I needed a larger size. They were of good quality for the price. I ordered two items online from KMart. One item arrived in a child size instead of adult size which I ordered. I had already thrown out the plastic bag they were shipped to me in, but the actual tags were still on the items.
I took the item received in the wrong size to the local K-Mart store to return it. Said I would have to go online and do the return. There is no way the system lets you get to a return. I will never buy from them again. They deserve to go out of business! I need to return 2 items that are to big there was no return label please send me a return label to send back. Of course I always keep my receipts because you never know and the store in Bridgeton,MO always accepted my returns.
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You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic. Publication Status. Last Modified By. Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Damaged or Incorrect Product delivered We apologise for the inconvenience, we will resend the correct item to you as soon as we can. Kmart In Store Returns Policy Change of Mind Returns If you wish to return an item because you have changed your mind about your purchase, Kmart will offer you an exchange voucher or refund provided that: You return the item within 28 days of purchase; You produce your original Kmart register receipt at the timeyou return the item The item is in resaleable condition including that: It is in its original packaging, including instruction manuals and all accessories; It is unworn, unopened, unused and in its original condition; Any sew-in labels are still attached; and In the case of computer games, CDs and DVDs the original security seal or shrink wrap is intact and that: The product is not one on which a change of mind return is not available see below.
Goods on which a change of mind return is not available Kmart will not accept the return of items from the following categories under the change of mind returns policy under any circumstances: Cosmetics and fragrances Hosiery Underwear Swimwear Printer cartridges Bedding accessories for example, mattress and pillow protectors These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
Other Returns Kmart will accept product returns and provide you with an exchange voucher, refund or repair where: The product is faulty or is not of merchantable quality, or The product is not fit for its intended purpose, or The product does not match the sample or our description; and You can present your Kmart register receipt or other adequate proof of purchase.
Operating Difficulties If you are experiencing operating difficulties with electrical, electronic or other similar products we recommend you first contact the manufacturer's customer hotline before returning the product. Kmart reserves the right to: Assess the condition and age of returned goods prior to offering a repair, exchange or refund.
Well, I have to agree with everyone else on this one. I don't shop at Kmart a lot due to their merchandise normally being too costly and the staff for the most part aren't very friendly. In this case however, an elderly friend of mine purchased to mini blinds, that measured 31" and he was unaware that they were the wrong size until I came to put them on.
So I asked the young lady what she exactly wanted the elderly man to do with two brand new blinds that don't fit anything he has? Her reply was " I don't know what to tell you, but you can't leave me here.
I've never heard of such a thing in my life. Never have I heard any other stores tell a customer this. Well kmart you just lost another customer. I tried to exchange a pair of shoes I received as a gift from my daughter for a smaller size and was told I couldn't as I didn't have the receipt. I called my daughter and she drove 20 miles to Kmart and brought the receipt.
The cashier took the receipt and told me to go ahead and get the size I needed. The cashier then told me that they couldn't do the exchange as the original purchase was over 30 days. I asked to speak to the manager and was told the same. I will never shop there or any Kmart again and neither will my family. I will keep this brief. No one is going to miss K-Mart when it finally gets flushed. Worst return policy I have ever seen. And I bet most customers don't even realize how short a time they allow you for returns or exchanges.
Tried to return a pair of men's Coleman sneakers that fell apart soles came unglued after 60 days - but ALL retuns for any reason are only accepted for 30 days and after that must be made under 1-year manufacturer warranty.
Apparently state law does not require longer 60, 90 day return timeframe for defective products. So beware of the quality of items purchased at K-Mart. Had 2 receipts but clerk kept asking me to insert my debit card, several times. I asked what's the problem? He said "there's no date on receipt its been torn off" SO!! He said "I need date" Never would I subject a customer to this type of service. Shame on you. BTW, I will be sending you a copy of the tags; your ppl did not return my receipts even though they said they did.
Worst return policy ever. K-mart lost two customers today. We wanted to return an unused car seat. We knew we would most likely have to exchange, because we lost our receipt.
Funny thing is we were going to buy two, more expensive car seats. Oh well, K-mart used to be so awesome. Walmart will take anything back. Worse place ever to shop I hope you guys go out of business. I tried to return an item that was brand new never used and even had the receipt for it but was told that they would not take it back because it was more then 30 days.
I have never heard this before from any other store usually it is 90 days. Sorry Kmart you just lost another customer and guarantee I will be telling all my friends and family to never shop there again.
I would rather go out of my way before I shop your store again over 8. The return policy is terrible!!! Obviously, there are many others just as dissatisfied. Will not shop here anymore and will discourage friends and family against shopping here as well. Your exchange policy is terrible. I got a gift that didn't fit. Obviously no receipt. What the hell do you offer? Keep it, it's paid for. I'm done with Kmart. Won't be back!! You should look into this!
Well I was over just by one day was told you cannot return sorry well I am sorry too for all the Kmart employees that will lose their jobs because you just me twice Sears and now Kmart I will spend my money where it is appreciated!!!! Tried to return curtains that did not match. They were still in the original packages and had a receipt. Was adviced by the clerk that since it was over 30 days, no refund or store credit.
I have never shopped in any other store or on with such a policy. If they are not going out of business, they should. Purchased two pairs of sandles for my husband they were to small. Kmart is about 45 min. Frow where I live so I don't get to shop tthere to often. Well I finally made my way back over to store about 5 weeks later.
I tried to exchange for a larger size and was told they do not exchange if item is over 30 days. Had receipt and tags still on shoes. This is pure crazy, they had the next latgerr size shoes in the store. Maybe they need to post policy on door in big bold letters, I do not know of any other retailer that has such stupid policy. Lost my business very unhappy customer! I tried to exchange two dresses my daughter received as a birthday present.
Tags still attached. They are too small! I could not believe I could not exchange them for a larger size! I have never received a receipt with a gift in my 45 years of existence! I will never return to kmart for anything! I am not one to keep receipts so, not taking the chance!!!!! Kmart you lost a very devoted customer! I would drive out of my way to go to kmart over walmart!
Never again!!!! I was told that since it was over 30 days, I could not receive a refund. The exact same clothing is still on the racks with the exact same price!! I could understand if I was returning clothing that was out of season, but they are still selling the same clothes!! The clerk in the store told me this was a decision made by the corporate offices. No wonder Kmart is closing stores all over the country!
I will make sure to tell everyone I know about your return policy!! Kmart Steger IL. Taught me never to shop at another Kmart.
I hope that African American so call manager never get another job in customer service. She is better off working from home and I hope you all choke on my extended warranty that I payed for and can't get access to.. I hate Kmart after my experience. Stay away from kmart they don't care nothing about customers..
The warranty people said I should let the store people give me a receipt number in order for them to assist me.. I told the store people they said they got no record of my purchase because it passed 30days.
Asked for a manager and this African American lady said she is the manager at the moment and she can't help me. This same lady I was warned about that she don't have respect for customers and I proved it for myself yesterday. Now I am stucked with a broken product that I payed extended warranty on. Kmart will never see my money again and I will be telling everyone I know not to shop there.
That so called manager lady has no conscience she is heartless.. I urge everyone to Stay away from kmart stores. Wanted to return 2 items and was unable to. I had original reciept.
Bought those items for a gift on sale. The items don't fit. Took them back a week later. They said can't return them 30 day policy. I was like what no exceptions she said no. I was like wow I just spent 40 and no use for them. I am pist off. I bought a Kennmore Griddle and didn't use it right away. When I did, I found that it would heat up and partially cook food, but then it would shut off. Even after unplugging and replugging it back in, it would not stay heated long enough to thoroughly cook anything.
So, I tried returning it and was told there was nothing they could do because it was 2 weeks beyond the the 30 day return date. So, they would not let me return it or replace it. Therefore, I am stuck with a Griddle that does not work and I will have to throw away.. What a waste of money. If Kmart won't stand by the products they sell longer than 30 days, what does that say about the company and their wares? Not much. It also shows that they don't care about their customers either.
I will never buy anything from Kmart again. I will shop there instead! When I did, I found that it would heat up and partially cook food, said gen shut off. Even after unplugging and replugging it back in, it would not stay heated long enough to thoroughly cook something. So, I tried returning it and was told there was nothing they could do because it was about 2 weeks past the return date. Wow, stumbled onto this thread while searching "how to get around Kmart's return policy.
I had my receipt, the shoes had never been worn, the tags still on, and it's still current. But it was over 30 days. I had no idea that Kmart had a 30 day return policy. I shop everywhere, Target, Walmart, Macy's, Kohls No wonder they are closing stores all over. Good luck Kmart, I'll never spend another dime in your stores. A long time ago Kmarts store policy used to be you had to wait a large amount of days for a return with a check 14 I think. I thought it was now changed to 30 days for return on purchase with check.
It does read, on SOME purchases. I asked the Kmart Store Clerk-when I was checking out with the pillows, "do I have to wait 30 days for return? Possibly she only heard the words, 30 days, and return??? I have been driving around for 30 days waiting to make my return.
It was 31 days today-and the manager at the store said I could receive nothing, "no refund, no gift card, nothing". I have been a regular customer at Kmart on Clearlake Avenue, Springfield, Illinois for over 40 years.
I asked the Manager to call the Corporate Office-while I was there. He did, and we were transferred 3 times-to people that could barely speak English. He nor I could understand them. I was at the store for 40 minutes. I left with the 'seasonal pillows', and no refund, and nowhere to use or put these pillows. As they did not match, and I have already purchased others that do. If I had purchased these pillows at any other store in Springfield-I'm certain this would not have happened.
I was less than 24 hours of Kmart's deadline-according to 'store policy', and I felt humiliated. If I do not get my money back, I will not ever enter another Kmart store again. Well I get to checkout an they charged me twice for couple of things then nothing was what the sign said off, so I look at my receipt, and somthing isn't adding up so they send me to manager. Manager goes all sales are final, so I guess you ripping me off is part of that. It wasn't until I had to get a little loud that they said ok I'll give you money back!
But wait, that's not the kicker!! They said it would take 3 weeks to be put back into my bank account!!! Never again will me or mine shop at Kmart or anything in partnership with them!! I was given a gift of two pairs of jeans.
The person who gave them to me said she lost the receipt but purchased them at Kmart. They were too small so I brought them to Kmart and they refused to take them back without a receipt. I could even get a store credit. Needless to say, I will not be shoppin there again. I will tell everyone I know not to shop at Kmart. I have 2 pair of Dickies work pants still with tags and my receipt dated 34 days ago and they will not allow me to return them.
I even asked for a store credit, NO was the answer. Good riddance Kmart. Original tags, receipt and even still on the hangers. My husband has been hospitalized for several weeks and the last thing on my mind was returning jeans.
This is outrageous! One of our local K Marts is closing so I'd think you would try to keep customers happy. I don't expect to hear from you but my email is. We need a new dishwasher but Sears will not be the place to go now. Lost my business and Wal-Mart gained my business. At least they could give an in store credit if the merchandise is not damaged and they would make profit by reselling it and make money from the in store credit Oh well I bought an infant car seat Sunday night in Columbus, Ga upon opening the car seat I saw that it was very flimsy and did not feel like it would be a safe car seat so I decided to take it back and was told I couldn't because it was opened.
It was never used but I refuse to put my grandson in a car seat that doesn't feel sturdy enough to keep him safe they told me state law won't allow them to take returns on car seats that are opened. Ive never heard of such bullcrap. I have shopped at Kmart for years but never again. I went to return my grand daughter 2 pair sandals that didn't fit. The tags were still on. I had receipt but because it was a few days over 30 days I am stuck with shoes she can't wear.
Let people know instead of ripping people off!!!! Garantee even more to be closing soon!!!!! Now they say the can't see if correct amount was given so I'll have to wait til tomorrow to check their money in till to see if missing.
What is that about? I went to exchange a playpen that has not been opened with the receipt and the lady at the counter was rude and wouldn't take it back it was 34 days since it was purchased. They still had the same item in the store so it could have been sold. Wanted to exchange an unopened pack of underwear for size.
Clerk that waited on me was completely ignorant. Couldn't find my receipt but as I said just wanted to change sizes. Asked to speak to the Manager because I couldn't believe it when she basically said tough luck. Manager said nothing she could do, that they were very strict now and she would get in trouble if she let me exchange them.
She finally relented and I went to get a replacement but they didn't have the same exact package so I picked another. She said no way could I do that it had to be exactly the same one.
Needless to say, I won't be shopping there in future. Walmart can have my business. No wonder your store isn't doing well.
I'm glad I read all your remarks. I bought a clock that I can't usec. I have the receipt, in original box, etc but it's over 30 days due to the fact there is only 1 store in the Arvada, WheatRidge, Lakewood, CO area and I don't frequent that area often. I'll save my gas and chalk this purchase up to a learning experience to not go out of my way and shop K-Mart. Wal-Mart is closer anyway. This is the worst return policy ever. Could understand if I didn't have tags on the item, opened box, or no receipt I was just past their "return date".
Will never shop there again!! It's no wonder this company is going out of business. The women that work customer service in the Santa Fe, New Mexico store are rude and act like they are the only people on earth who work. The return policy is ridiculous and the store is quite over priced. Only reason I went there is because I needed layaway. Good luck to the people who work there finding new jobs because with their attitude they aren't gonna get very far with future careers in retail.
And Good luck to the people who Ale up with their business policies because they are in the world for failure with the way they run businesses. So incredibly disappointed in return policy. I don't think there is another store that refuses to take merchandise back with a receipt and tags attached because it's three days overdue.. There were no K Mart stores while I was out of town to return merchandise to. I have just left a KMart store for the last time.
In reading these comments, I see I am not alone. It was less than a week past 30 days. I assumed they would make me take store credit which I was prepared to do. When they said there were zero options, I was astounded. Who ever heard of not offering store credit? KMart and Sears are now out of my life forever and I will be telling everyone else I know and that's a lot of people about this and strongly advising to take their money elsewhere.
Easy to see why this company is headed for oblivion. Blue light specials won't help them now. I went to Kmart to return a computer desk and the cashier told me I couldn't with my receipt.
She said it passed ep days. AI was never told that I had 30 days to return it. I never going to buy to Kmart. I just went to K-Mart today to bring back an item I had the receipt but because the date on the receipt was passed 30 days which the receipt shows that I bought it on April 13th. They could not take it back or even give me a store credit which they would still not lose.
I am not ever going back to K-Mart again. Today's date is April 21st. Which by the way I bought as a gift So will kmart give a store credit if I don't have an receipt.. Was given A Britta water pitcher for a gift, opened package and it was cracked.
The package was in good condition product not used i had no receipt and was not allowed a equal exchange, clearly they could have scanned product and know.
It was from kmart. They would not exchange.. Ridiculous return policy. K mart tags still in place on item and can't even get a store credit. Intended on getting other items in it's place and even shop for more merchandise, however will take my money elsewhere that has the customers best interest in mind and I still will get my money back from those items that they would not take back.
Same thing happened to me today. I just wanted a store credit. It was 9. Couldn't do anything past thirty days. It is not even 45 days yet. I did not make a fuss but said to myself. No wonder they r going out of business.
Very poor policy and customer service.. I had no idea about the 30 day rule. Bought a couple of shirts on February 20th that I decided to return, just didnt fit right.
Kept tags on and kept the receipt. Its April 5th and just now get the time to be around a Kmart to return them Anyways, I went in filled up a cart with a bunch of home stuff, ironing board, towels and a new shirt. Lady tells me I cannot return or exchange the shirts so I ask for a manager who then comes and aggressively points to the "30 return policy" and says there is nothing he can so. Basically I'm SOL and stuck with the shirts.
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